Most AI chatbot projects fail because they're bolted onto CRM rather than embedded in it. Agentforce agents have native access to your Salesforce data — accounts, cases, opportunities, contacts — so they can act on real context, not just retrieve text.
Fostacks handles the full implementation: agent design, topic configuration, action building, safety guardrails, and handoff-to-human flows. We also train your team to expand agent capabilities post-launch.
Customer Service Agent
Resolves tier-1 cases autonomously — checks order status, processes returns, updates records, and escalates when needed.
Sales Development Agent
Qualifies inbound leads, schedules discovery calls, drafts personalised outreach, and logs every interaction in CRM automatically.
Einstein Copilot for CRM
In-app AI assistant for your team — summarises records, drafts emails, generates reports, and answers questions in plain English.
Custom Agent Actions
Build agents that interact with ERP systems, send WhatsApp messages, trigger approvals, and connect to any API via Flows.