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Nine Ways We Transform Your Business
with Salesforce

From AI-powered agents and unified data platforms to customer portals and post-launch support — Fostacks delivers the full Salesforce ecosystem for India's growing mid-market.

Sales Cloud Service Cloud Agentforce Data Cloud Marketing Cloud Experience Cloud Commerce Cloud Integrations Managed Services
Fostacks team working on a Salesforce implementation
4+
Certified
Consultants
2k+
Consulting
Hours
10+
Active
Certifications
Our Services

End-to-End Salesforce Expertise

Senior architects. Certified specialists. A structured methodology. Every service below is delivered by the same team from discovery to go-live — no handoffs.

AI & Automation

Agentforce Implementation

Build and deploy autonomous AI agents directly on Salesforce. Automate complex multi-step workflows, engage customers intelligently across channels, and unlock next-generation CRM capabilities without custom code.

  • AI agent design and deployment on Salesforce
  • Automated case triage and routing
  • Einstein AI integration and configuration
  • Custom prompt templates and action flows
AI AgentsAutomationEinstein AI
Data & Analytics

Data Cloud

Unify data from every source — your CRM, ERP, website, and third-party tools — into a single real-time customer profile. Power segmentation, personalisation, and AI-driven insights across your entire Salesforce org.

  • Multi-source data ingestion and mapping
  • Unified customer profile configuration
  • Real-time segmentation and activation
  • AI-driven insights and predictive scoring
Data UnificationSegmentationReal-Time
Connectivity

Integrations

Connect Salesforce to the tools your teams already use — without duplication, manual handoffs, or data silos. We build REST and event-driven integrations that keep your systems in sync automatically.

  • WhatsApp Business API integration
  • Slack, JIRA, and CTI connectivity
  • AWS, Azure, and GCP connectors
  • ERP sync (SAP B1, ERPNext, Tally)
SlackJIRACTIWhatsApp
E-Commerce

Commerce Cloud

Build B2B and B2C storefronts directly on Salesforce with seamless CRM integration. Personalised buying experiences, unified order management, and real-time inventory — all connected to your sales and service data.

  • B2B and B2C storefront builds
  • Product catalogue and pricing configuration
  • CRM-connected order management
  • Personalisation and merchandising rules
B2B CommerceB2CStorefront
Marketing Automation

Marketing Cloud

Design and automate personalised customer journeys across email, SMS, and mobile. Email Studio, Journey Builder, and Mobile Studio — configured around your audience segments and business goals, not generic templates.

  • Journey Builder campaign design
  • Email Studio template and automation setup
  • Mobile Studio and SMS flows
  • Audience segmentation and A/B testing
Journey BuilderEmail StudioMobile Studio
Portals & Communities

Experience Cloud

Give customers and partners their own branded Salesforce portal — with self-service case management, knowledge bases, community forums, and real-time account visibility. Reduce support load while improving engagement.

  • Customer self-service portal builds
  • Partner portal and channel management
  • Knowledge base and community configuration
  • Role-based access and branding
Customer PortalPartner PortalSelf-Service
Revenue Growth

Sales Cloud

Implement a sales CRM that reflects how your team actually sells — not a generic Salesforce out-of-the-box setup. Lead management, pipeline tracking, CPQ, forecasting, and territory management tailored to your motion.

  • Lead and opportunity management setup
  • Pipeline and forecast configuration
  • CPQ (Configure Price Quote) implementation
  • Territory management and reporting
Lead MgmtCPQForecastingTerritory
Customer Service

Service Cloud

Deliver exceptional service at scale — from first contact to resolution. Case management, SLA automation, omni-channel routing, CSAT tracking, and field service — all configured to match your service operations exactly.

  • Case management and SLA automation
  • Omni-channel routing (email, WhatsApp, phone)
  • CSAT and satisfaction tracking
  • Field service and engineer dispatch
Case MgmtSLAField ServiceOmni-Channel
Post Go-Live

Managed Services

We don't disappear after launch. Managed Services means your Salesforce org keeps improving — through admin support, proactive health audits, enhancement retainers, and ongoing user training as your team and business evolve.

  • Dedicated admin support retainer
  • Org health audits and optimisation
  • Enhancement and feature requests
  • Ongoing user training and onboarding
Admin SupportOrg HealthRetainer
Fostacks consultants in a Salesforce discovery session
"The person who designs your solution is the one who delivers it."
Fostacks Delivery Promise
Why It Matters

Senior expertise on every engagement — not trainees post-sale

India's growing mid-market deserves the same quality of implementation that enterprises get. We built Fostacks to close that gap.

4+
Certified Salesforce Specialists on your project
2k+
Consulting hours logged across clouds
10+
Active Salesforce certifications across the team
5+
Salesforce clouds delivered in production
How We Deliver

A Structured, Sign-Off Driven Methodology

Every phase ends with a formal checkpoint you approve before the next one begins. No surprises. No scope creep.

01

Discover & Plan

  • Stakeholder workshops
  • Requirements doc
  • Data audit
  • SOW sign-off
02

Design & Blueprint

  • Solution architecture
  • Data model
  • Integration map
  • Build readiness
03

Build & QA

  • Agile sprints
  • Sprint demos
  • QA reviews
  • Story sign-offs
04

UAT & Train

  • User acceptance testing
  • Training sessions
  • Curriculum design
  • UAT sign-off
05

Deploy & Transition

  • Production deployment
  • Go-live hypercare
  • Knowledge transfer
  • Handover docs
★ Every phase ends with a formal sign-off gate — you approve before work on the next phase begins.
Industries We Serve

Built for India's Growing Businesses

We work with mid-market companies across six industries — businesses that need genuine senior expertise, not off-the-shelf implementations.

Manufacturing facility
Manufacturing

Industrial equipment, machinery, and B2B manufacturers — Sales Cloud pipelines, Service Cloud fault tracking, CTI, and ERP integration.

Real estate development
Real Estate

Residential and commercial developers — unified lead management from 99acres, MagicBricks, and Meta, broker portals, and post-booking automation.

IT and SaaS software development
IT / SaaS

Product companies and digital agencies — Sales Cloud for enterprise sales, Service Cloud for customer success, and integration with dev tooling.

Non-profit community work
Non-Profit

NGOs and impact organisations using NPSP — donor management, grant tracking, programme reporting, and volunteer coordination.

Healthcare technology
Healthcare

Clinics and health services — patient journey automation, appointment management, CSAT tracking, and secure data handling.

E-commerce and retail
E-Commerce

D2C fashion and retail brands — Commerce Cloud storefronts, Marketing Cloud journeys, and unified customer data across channels.

Ready to Start?

Let's Talk About Your Salesforce Project

Tell us where you are and what you're trying to achieve. We'll map out an honest recommendation — no pitch, no pressure.

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